{"id":20512,"date":"2021-07-01T11:33:43","date_gmt":"2021-07-01T14:33:43","guid":{"rendered":"https:\/\/wpml.businessindicator.com\/?page_id=20512"},"modified":"2021-07-23T12:04:51","modified_gmt":"2021-07-23T15:04:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/businessindicator.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row][vc_column]<div class=\"startflow-headings clearfix text-center\"  style=\"\"><p class=\"sub-heading clearfix\" style=\"font-style:normal;color:#000000;font-size:24px;\">\n\t\tBelow you will find the questions we receive most frequently.<br \/>\nIf you have any questions, please don't hesitate to contact us.\n\t<\/p><\/div>\n\t<div class=\"startflow-spacer clearfix\" data-desktop=\"60\" data-mobi=\"50\" data-smobi=\"50\"><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-question&#8221;][vc_column][vc_tta_tabs][vc_tta_section i_icon_fontawesome=&#8221;fas fa-cloud-upload-alt&#8221; add_icon=&#8221;true&#8221; title=&#8221;App BI&#8221; tab_id=&#8221;1600857819880-0fcb307f-a229&#8243;]\n\t<div class=\"startflow-accordions accordions\"><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhat is the platform used for the Reports &amp; Dashboards development?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Microsoft Power BI, isolated leader of the Gartner Magic Quadrant in Analytics &amp; Business Intelligence platforms.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhere are the integrated data to the App BI Dashboards stored?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>The data are integrated directly into the Power BI platform and hosted on Azure, Microsoft&#8217;s cloud data storage solution.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow does the access to the platform and Dashboards in the cloud work?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>After service contracted, we will provide login and password for access, as well as all the necessary information for quick integration with ERP data.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow are ERP data into Dashboards integrated?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>After service contracted, we will send a form with the necessary information for the systems integration. The integration process is very simple and fast, being completed within 24 hours after information receiving.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tAre the Dashboards modular?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, all Dashboards are modular according to the ERP available and can be individually contracted, as needed.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/dashboards\">Read more.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tAre the Dashboards automatically updated?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, all Dashboards are automatically updated, every 30 minutes.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I access the Dashboards from my mobile or tablet?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, it is possible to access from any mobile device, through our Web Platform.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I try App BI before contracting?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, on the website it is possible to try the App BI Dashboards or schedule a demo with one of our consultants.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I customize my Dashboards?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, customization is possible, but this is an on-demand service that needs to be budgeted by our consultants.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/proposal-request\">Proposal Request.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tIs training for using to the contracted modules provided?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, after contracting and integrating the data into the system, we provide access to online training and user manuals. Our trainings can be accessed at any time and cover the platform and Dashboards functionalities, as well as presenting several tips to fully explore all the features offered by our solutions.<\/p>\n<\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fas fa-chart-bar&#8221; add_icon=&#8221;true&#8221; title=&#8221;Dashboard On Demand&#8221; tab_id=&#8221;1600857819892-a24f0da0-5b6b&#8221;]\n\t<div class=\"startflow-accordions accordions\"><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I contract Dashboards development for any ERP or Database?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, just request a personalized quotation to our experts team.<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/on-demand-plans-and-prices\/\">Plans and Prices.<\/a><br \/>\n<a href=\"https:\/\/www.businessindicator.com\/en\/proposal-request\">Proposal Request.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhere are the data contained in Power BI stored?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>The data are integrated directly into the Power BI platform and can be stored in the cloud or locally (On Premise). To view Reports &amp; Dashboards via Power BI platform on the Web or App, the data must be hosted in the Microsoft cloud.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhat is the process for developing and integrating customized Reports &amp; Dashboards?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>There are 5 main steps:<\/p>\n<p>1. Identification of business demands<br \/>\n2. Structuring of Databases<br \/>\n3. Integration with Power BI platform<br \/>\n4. Development of Dashboards &amp; KPI<br \/>\n5. Implementation &amp; User Training<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/on-demand-how-it-works\/\">Read more.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow are business demands identified?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Through experienced and trained professionals, we carry out a complete diagnosis of the real demands and opportunities, in line with the strategy and business objectives.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow is the database structured?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Initially, we identified all processes and data sources available in the company, such as ERPs, CRMs, spreadsheets and documents, to later analyze, structure and unify the databases as much as possible, always respecting the project&#8217;s premises.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow does the integration with Power BI work?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Once the data sources are defined, the Data Extraction, Transformation and Loading (ETL) process is carried out in Power BI, with the possibility of integrating several data sources in the same file.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow are Dashboards &amp; KPI developed?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>We develop Reports &amp; Dashboards in a personalized way, with a strategic and entrepreneurial vision. For the development of performance indicators (KPI), we use the SMART methodology: Specific, Measurable, Achievable, Relevant and Temporal.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow is the Implementation &amp; Training of users carried out?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>After the development and approval of the client, we started the implementation process in the company, presenting the new work concept and features of the developed solutions, as well as enabling and training the main users.<\/p>\n<\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section i_type=&#8221;material&#8221; i_icon_material=&#8221;vc-material vc-material-lightbulb_outline&#8221; add_icon=&#8221;true&#8221; title=&#8221;Consulting &amp; BI Store&#8221; tab_id=&#8221;1600857846937-fccd2e48-0c07&#8243;]\n\t<div class=\"startflow-accordions accordions\"><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tI would like to optimize and automate some processes, how can I do it?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Our team of experts is on hand to carry out a diagnosis of your business, there are countless ways to optimize, automate and even integrate business processes. In many of our projects we use Microsoft Power Platform solutions: Power BI for data analysis, Power Apps for application development and Power Automate to automate processes, as well as Share Point, a web platform for creating corporate portals and intranets, including content and document management.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/power-platform\">Read more.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan the solutions purchased at BI STORE be customized?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, we offer several paid and affordable solutions, which allow for customization by customers. In general, free solutions do not allow for customization. In case of any specific need, our team of consultants is available to prepare a budget on demand.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/bi-store\">Check out BI Store.<\/a><br \/>\n<a href=\"https:\/\/businessindicator.com\/en\/proposal-request\/\">Proposal Request.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhere can I clarify concepts related to BI and Business Management?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>There are several sources of knowledge, we suggest visiting our BLOG, because in it we approach, in a simple and objective way, several relevant concepts and methodologies, on this and other topics.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/blog\">Read more.<\/a><\/p>\n<\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fas fa-credit-card&#8221; add_icon=&#8221;true&#8221; title=&#8221;Payment&#8221; tab_id=&#8221;1617762101880-54f6d626-445e&#8221;]\n\t<div class=\"startflow-accordions accordions\"><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow can I hire App BI Dashboards?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Request a proposal for your ERP.<\/p>\n<p><a href=\"https:\/\/www.businessindicator.com\/en\/proposal-request\">Proposal Request.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow can I hire Dashboards On Demand?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>On Demand Dashboards are customized and can also be contracted directly on the website (3 Plans available) or upon request and personalized budget.<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/on-demand-plans-and-prices\/\">Read more.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWhat payment system is used on the website?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>The payment system used is Paypal, a fast and secure solution, recognized internationally and used by more than 360 million customers.<\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I split a purchase?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, according to service contracts. In the case of App BI dashboards, the amount is charged monthly and for on-demand services it is according to the customized plan or budget.<\/p>\n<\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fas fa-headset&#8221; add_icon=&#8221;true&#8221; title=&#8221;Support&#8221; tab_id=&#8221;1617762140708-880e37a6-c4e9&#8243;]\n\t<div class=\"startflow-accordions accordions\"><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow can I request technical support?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>For technical support we suggest opening a ticket on our Help Desk platform.<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/helpdesk\/\">Open a ticket.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tHow can I clarify any doubts about products and\/or services?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>By contacting us, at any time, in one of our communication channels contained in the contact page and footer of the website.<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/contact\/\">Get in touch.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tCan I schedule a meeting for demonstrations or questions about services?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, just schedule the day and time of your choice directly on the Business Indicator website.<\/p>\n<p><a href=\"https:\/\/businessindicator.com\/en\/schedule-demo\/\">Schedule.<\/a><\/p>\n<\/div><\/div><div class=\"accordion-item style-1\" style=\"margin-bottom:10px;\"><h3 class=\"accordion-heading\" style=\"\">\n\t\t\t<span class=\"inner\" style=\"\">\n\t\t\t\tWill I be able to access training online whenever I want?\n\t\t\t<\/span>\n\t\t<\/h3><div class=\"accordion-content\" style=\"\"><p>Yes, online training will be available throughout the period of contracting the services and can be accessed at any time, without the need for one of our consultants.<\/p>\n<\/div><\/div><\/div>[\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row][vc_column]\n\t<div class=\"startflow-spacer clearfix\" data-desktop=\"90\" data-mobi=\"60\" data-smobi=\"60\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-question&#8221;][vc_column][vc_tta_tabs][vc_tta_section i_icon_fontawesome=&#8221;fas fa-cloud-upload-alt&#8221; 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